Last updated: 02Oct2025
Franklyn Health considers it important that you can view, listen to, read or experience our website content at any place and at any time via various media platforms. We want you to be able to use interactive features and provide services tailored to your needs. Therefore, Franklyn Health uses online techniques like cookies, scripts and similar technologies (hereafter referred to as ‘cookies’). Cookies help us facilitate the use of the website and improve its functionality, by collecting (personal) data of our website visitors via their website usage.
This Cookie Policy explains how Franklyn Health (“we”, “us”, and “our”) uses cookies and similar technologies on our website. It explains what these technologies are, why we use them, and your rights to control their use.
This Cookie Policy applies to all Franklyn Health online services, in particular all websites, (mobile) applications and internet services that Franklyn Health offers and that give access to Franklyn Health content.
What are cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide reporting information and personalised experiences.
- First party cookies are set directly by our website. They are used to improve your browsing experience by remembering your preferences and settings, enabling essential site functionality, and helping us understand how visitors interact with our content.
- Third party cookies are cookies that are managed and placed by a third party. These cookies therefore ensure that certain data is transmitted to third parties by your visit to the Franklyn Health website. These may be, for example, cookies from social media or advertisers which are placed on the Franklyn Health website via the buttons of for example LinkedIn. If you make use of these, these third parties may receive certain cookie information.
- Persistent cookies are cookies saved on your computer and that are not deleted automatically when you quit your browser, unlike a session cookie, which is deleted when you quit your browser.
- Session cookies are temporary cookies that remain on your device only while you are actively browsing our website. They allow our site to remember your actions from page to page.
Why do we use cookies?
We use cookies for several reasons, including:
- To ensure the website functions properly and securely.
- To remember your preferences and settings.
- To understand how visitors use our site (analytics).
- To deliver relevant content or advertising (where applicable).
Some cookies are required for technical reasons to make our website operate. These are referred to as “strictly necessary” cookies. Other cookies enable us to track and target the interests of our users to enhance their experience on our website.
Every time you visit the Franklyn Health website, you will be prompted to accept or refuse cookies.
Types of cookies we use
We may use the following categories of cookies:
- Strictly Necessary Cookies – essential for the site to function and cannot be switched off in our systems.
- Performance/Analytics Cookies – help us understand how visitors use our website, so we can improve it.
- Functional Cookies – allow the site to remember choices you make (such as language or region).
- Targeting/Advertising Cookies – may be set through our site by our advertising partners to build a profile of your interests.
Cookies in use on this site
Once our website is live, this section will list the specific cookies used on our site, their purpose, provider, duration, and type. This list will be generated by our Cookie Control Manager (CIVIC UK).
Calendly Cookies
When you use our scheduling tool (powered by Calendly), cookies may be placed on your device. These help the tool function, improve performance and, in some cases, support analytics or marketing.
| Cookie Name | Type | Purpose | Duration | Provider |
| __cf_bm | Essential | Cloudflare bot management cookie; ensures the Calendly widget is delivered securely and efficiently. | 30 minutes | Calendly / Cloudflare |
| AWSALB / AWSALBCORS | Essential | Load balancing cookie; directs traffic across servers to keep the scheduling tool reliable. | 7 days | Calendly (Amazon Web Services) |
| __cfruid | Essential | Used by Cloudflare for rate limiting and traffic routing. | Session | Calendly / Cloudflare |
| calendly_session | Functional | Maintains your session when navigating or booking through the widget. | 21 days | Calendly |
| _calendly_app_session | Functional | Stores login/session info when accessing Calendly features. | Session | Calendly |
| ajs_anonymous_id | Analytics | Identifies a device anonymously for analytics purposes. | 1 year | Segment / Calendly |
| ajs_user_id | Analytics | Tracks a logged-in user across sessions for analytics. | 1 year | Segment / Calendly |
| mp_ (Mixpanel cookies)* | Analytics | Collects usage and performance data about the scheduling tool. | Up to 1 year | Mixpanel / Calendly |
| _ga, _gid (Google Analytics) | Analytics | Tracks user interaction with the scheduling tool for performance insights. | Up to 2 years | Google / Calendly |
| _fbp | Marketing | Used by Facebook to deliver advertising and measure engagement. | 3 months | Meta / Calendly |
For more information, please see Calendly’s Privacy Policy.
How can you manage or turn off cookies?
Essential and functional cookies cannot be modified because they are necessary to provide our online services. The information we collect through these cookies is always anonymous, which makes identification impossible.
For other cookies (e.g. analytical and advertising cookies), our Cookie Banner allows you to decide whether or not to accept certain cookies.
Another way to manage the installation of cookies on your device is via your browser settings. You can also remove the already installed cookies from your computer or mobile device at any time.
If you use different devices to visit this website, make sure that your cookie preferences are set on the browser of every device.
Please note that disabling certain cookies may result in the malfunction of related features on the website e.g. certain graphics may not show the way they are meant to, or you may not be able to use certain services.
Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, applicable law, or our practices. Any updates will be posted on this page with a new “last updated” date.